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We’d love to address any concerns you might have. Here are answers to commonly asked questions. If you can’t find the answers you’re looking for, send us a message instead
Follow the instructions sent to you via email to proceed with your email verification
Log in to your account with your email address and your password. Keep your password safe and do not share with a 3rd party. Please note that Dukia Gold will never call you to ask for your password
Complete your KYC verification and upload the requested documents. KYC verification usually takes between 30 minutes and one business day
Transfer funds to your account using the deposit menu and following the prompts. Once your funds have been received, your transferred money can now be used to buy gold. You can buy from as low as N500.00 up to N10,000,000.000 using the platform.
Sell part or all of your gold holdings at any time, and the funds will be credited to your account instantly for withdrawal
Gifting gold is as easy as buying and selling gold. Simply input the account number or registered email address of the recipient and send them gold with a click of a button.
Have you accumulated gold over a period of time and you want to redeem for a physical gold bar or coin? Select from the list of available gold bars and coins for either self-collection at our office or delivery to your address.
You can set up a recurring investment plan and do more with the Dukia Gold Trading platform.
Dukia Gold & Precious Metals Refining Co. Ltd (“Dukia Gold”) is a full-service bullion merchant involved in the trading (buying and selling), vaulting and custodial services of gold and other precious metals in addition to our other gold value chain activities from mines to market. Visit our website HERE for more information.
Dukia Gold offers a range of investment grade gold bars and coins of the highest purity in varying weights and denominations to cater for your financial needs. We offer bars of gold in a variety of weights from as low as 1g to 1kg. As well as bars, we offer gold bullion coins in ounces and smaller fractions.
Dukia Gold also offers the Pool Allocated Gold. Our unique Pool Allocated Gold offering also provides the ability to purchase gold based on monetary value from as low as N500.00. This allows you to buy gold based on budget instead of by fixed weight providing you with more control and flexibility.
You can also gift gold to your loved ones through our gold gifting program. Other services we offer include the Gold Savings Plan offering that allows you to set up a weekly or monthly recurring gold investment plan. Get started HERE to access all of these features and more.
While we have a team of knowledgeable and experienced staff in the gold trade, we are unable to provide guidance on your personal investment strategy neither can we provide a forecast regarding gold prices. We are happy to provide you with any information you may require about our products.
The gold is owned by yourself and you can choose to collect it if desired. Your gold is not on Dukia Gold’s balance sheet or that of the storage facility. So, your gold is fully protected and counterparty-risk-free.
Once your Dukia Gold Trading Account has been set up, you can then start buying from our selection of investment grade gold products. Get started HERE to buy gold today.
In line with our KYC/AML/CFT compliance requirements, we do not accept cash payments. We take electronic payments only and we do not accept third party payments. We only accept payments from the bank account in the same name as the purchase is made.
Buying gold in other currencies such as the USD, GBP, or EUR will soon be available. Get in touch with us HERE if you intend to buy gold in any of these currencies.
It is more cost effective to buy from our pool allocated gold. Each buyer’s circumstances are different and therefore the best type of gold to buy will vary from person to person. Coins generally incur higher premiums but some can offer tax benefits. While premiums for bars are lower and reduce significantly with increase in size of the bars.
The price is available on your dashboard or you can contact our sales team directly on +234 703 323 8121 or by email at email@example.com to get a price quote.
You can buy gold from as low as N500.00 up to N10,000,000.00 using our platform. For purchases above this amount, please contact our sales team on +234 703 323 8121 or by email at firstname.lastname@example.org.
Yes, we are happy to purchase bars and coins supplied by us or other bullion dealers
To sell gold back to us, you can sell using our platform or contact our sales team directly on +234 703 323 8121 or by email at email@example.com to get a price quote. If your gold is in storage with us, we can usually pay you on the same day. Visit our trading platform HERE to sell gold today.
Our packages are discretely wrapped and delivered through our partner couriers with an option for insurance. You can also advise your preferred courier service provider and arrange for your insurance. When you receive goods from us by courier, we advise you ensure the external packaging has not been tampered with. If you notice any sign of tampering or damages, you should not sign for it.
The cost of delivery to your delivery address is as quoted by our partner courier with an additional processing fee. This cost includes delivery, handling, applicable taxes, and may include insurance.
A typical delivery period is between 1 – 4 weeks
Yes, you can opt for storage of your gold at our designated LBMA accredited state-of-the-art, high security, and fully insured storage facility in Switzerland and UK.
You pay a nominal storage fee of 0.175% + VAT per month calculated on a daily basis based on the LBMA value of your gold held in secure storage. The fees are due and payable by you on a quarterly basis.
Our gold coins and bars are responsibly sourced from LBMA “Good Delivery” mints and refineries. See HERE for the list of LBMA Good Delivery Refiners. This guarantees the authenticity and integrity of the gold coins and bars you purchase. The bars and coins are stamped with the metal quality and weight. The gold bars are stamped with serial numbers and come with assay certificates.
Investing in gold can act as a hedge against inflation, act as a good portfolio diversifier, provide long term return on investment, provide financial cover during geopolitical and macroeconomic uncertainties, and a global store of value and wealth. Read more about the investment case for gold HERE.
The LBMA (London Bullion Market Association) is an international trade association, representing the London market for gold and silver bullion with a global client base. This includes the majority of the gold-holding central banks, private sectors, mining companies, producers, refiners and fabricators. The LBMA sets the international price for gold (the LBMA Gold Price) twice daily at 10:30 and 15:00 London time. The price is set in US Dollars per fine troy ounce.
A troy ounce is a traditional unit of weight of precious metals. A troy ounce is 31.103grams. 1 kilogram is 32.151 troy ounces.
Gold fineness represents the actual quantity of gold in a bar or coin. For example, a 999.9 fineness of a gold bar means that 999.9 parts of the bar is gold.